When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your
credit card, place an order, arrange for a delivery or return a purchase, we imply that
you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will
either ask you directly for your expressed consent, or provide you with an opportunity
to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to
contact you, for the continued collection, use or disclosure of your information, at
anytime, by contacting us at pheonixportventures@gmail.com or mailing us at: F4, Bldg A1, Sarthak gardens, Near Bhagwati temple, Dhavali, Ponda, Goa, India - 403401
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa, MasterCard,
American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our
store and its service providers.
For more insight, you may also want to read Privacy Policy of razorpay on https://razorpay.com
In general, the third-party providers used by us will only collect, use and disclose your
information to the extent necessary to allow them to perform the services they provide
to us.
However, certain third-party service providers, such as payment gateways and other
payment transaction processors, have their own privacy policies in respect to the
information we are required to provide to them for your purchase-related
transactions.
For these providers, we recommend that you read their privacy policies so you can
understand the manner in which your personal information will be handled by these
providers.
In particular, remember that certain providers may be located in or have facilities that
are located a different jurisdiction than either you or us. So if you elect to proceed
with a transaction that involves the services of a third-party service provider, then
your information may become subject to the laws of the jurisdiction(s) in which that
service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or
application, you are no longer governed by this Privacy Policy or our website’s Terms of
Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it
frequently. Changes and clarifications will take effect immediately upon their posting
on the website. If we make material changes to this policy, we will notify you here that
it has been updated, so that you are aware of what information we collect, how we use
it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be
transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at pheonixportventures@gmail.com or by mail at F4, Bldg A1, Sarthak gardens, Near Bhagwati temple, Dhavali, Ponda, Goa, India - 403401
Our policy lasts 30 days. After 30 days of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within a certain amount of
days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us at pheonixportventures@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
